Privacy Policy

Last Updated: January 2026

1. Introduction

Pidwell Ltd ("we", "us", "our", or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We collect information from you in the following ways:

  • Contact Form Data: When you submit our contact form, we collect your name and email address
  • Cookies: We use cookies to enhance your browsing experience
  • Analytics Data: We collect anonymised information about how you use our website through analytics services
  • Device Information: We may collect information about your device, including IP address (anonymised), browser type, and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To improve our website's functionality and user experience
  • To analyse website usage and trends
  • To comply with legal obligations
  • To maintain and secure our website

4. Legal Basis for Processing

Under UK GDPR and Data Protection Act 2018, our legal bases for processing your personal data are:

  • Consent: Where you have given us explicit consent to process your data
  • Contract: Where processing is necessary to fulfil a contract with you
  • Legal Obligation: Where we are required by law to process your data
  • Legitimate Interests: Where our legitimate business interests outweigh your privacy rights

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and conducting our business
  • Legal authorities when required by law
  • Business partners with your consent

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for two years unless you request deletion earlier.

7. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us at [email protected].

8. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is entirely secure.

9. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device. You can control cookie settings through your browser. See our Cookie Policy for more information.

10. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place.

11. Children's Privacy

Our website is not directed to children under 13 years of age. We do not intentionally collect personal information from children. If we become aware that we have collected such information, we will delete it.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Pidwell Ltd
23 Queen Square
Bristol BS1 4LH
United Kingdom
Email: [email protected]
Phone: +44 117 592 7384

13. Data Protection Officer

For data protection inquiries, you may also contact our Data Protection Officer at [email protected].

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the website. We encourage you to review this policy periodically.